Policies for HSIM Mobile Dental Hygiene Services Appointment Policies
Our administration team will notify you of your upcoming appointment one week prior to the scheduled appointment date via email, text, or telephone. We will confirm your appointment two days prior to your visit. We ask that you respond in order to ensure you will attend your appointment.
We understand that sometimes you may not be able to keep a scheduled appointment. As this time has been reserved for you, we do require 2 business days notice so that we can offer that time slot to another client.
A Medical/Dental and consent form must be completed and signed prior to any treatment. Forms will be provided at the time of the appointment or can be requested prior to the appointment via email or text.
We ask that all clients read through and understand their insurance policies. It is not always possible for us to access all the information concerning the client’s insurance plan, as insurance companies are not obligated to disclose any or all information to us due to the privacy act. We recommend that clients verify their coverage with their insurance company prior to the appointment. Clients must bring their dental insurance card as well as their dental coverage booklet to their appointment.
Insured clients are encouraged to provide us with the following information about their insurance policy:
Name of insurance carrier
Name of Employer
Policy number (Group), certificate number (ID), and division number
The anniversary date, Calendar year or policy year
The annual maximum benefit per patient per year
Percentage of coverage for diagnostic and preventative procedures.
Number of scaling units per year
frequency of recare
HSIM offers assignment and non-assignment options.
With the assignment option, our administration team files the primary and secondary insurance claims on behalf of our clients and request that the insurance company pays HSIM directly for our services. Clients are required to pay any remaining balance, at the time of the appointment, if the insurance company does not pay in full.
With the non-assignment option or if the client’s policy does not allow payment directly to HSIM, the client is then responsible for payment of the full amount, at the time of the appointment. Our administration team will still submit claims on the client’s behalf and have the insurance company pay the client directly.
If the client does not have any insurance coverage, HSIM requires payment in full, at the time of the appointment.
If you have questions about any of our policies, feel free to c ontact us. Our administration team is always available to help you in any way they can.